Shipping policy

SHIPPING POLICY

This policy applies to orders placed directly with Chicago Brick Oven. If you purchased through a dealer or another retailer, please contact that seller about your shipping arrangements.

Shipping availability and charges

Shipping arrangements depend on the product, delivery address and services required. Review the shipping charges and delivery details shown at checkout or in your order-specific quote before completing your purchase.

If shipping is unavailable at checkout or your location requires special arrangements, contact us before ordering. Our team can confirm availability and help you plan delivery.

For CBO Tailgater orders, please confirm delivery arrangements with our team when reviewing your configuration and quote.

Lead times and delivery estimates

Production or preparation lead time is the time needed before an item is ready to ship. Transit time begins after the carrier receives the shipment. These are separate parts of your delivery schedule.

Lead times vary by product, configuration, availability and customization. Refer to your selected product and order details for the applicable estimate. If your project depends on an installation or event date, contact us before ordering.

Carrier delivery estimates may change. Allow flexibility when scheduling installers, equipment or events. If we cannot ship within the stated shipment timeframe, we will notify you and provide the applicable options to accept a revised shipment date or cancel the unshipped merchandise for a prompt refund.

Preparing for freight delivery

Ovens are prepared for freight shipping with protective packaging. Receiving requirements vary by model and order.

Before shipment, please confirm:

  • Your complete delivery address and a reachable phone number
  • Whether the destination is residential or commercial
  • Any narrow roads, gates, steep driveways or other access restrictions
  • Whether a loading dock, forklift or liftgate service is needed
  • How the shipment will be safely moved from the delivery point to its installation location

Delivery is curbside only. It does not include moving products inside, to a backyard or installation location, up stairs, or providing assembly or installation. Customers are responsible for arranging the equipment and assistance needed to move their order safely from the curbside delivery point

Follow the carrier’s scheduling instructions and arrange for someone to receive and inspect freight shipments.

Receiving and inspecting your order

Inspect the packaging and accessible contents upon arrival. For freight deliveries, note visible damage or missing packages on the delivery receipt before signing, and take photographs of the shipment and affected areas.

If you discover damage, missing items or an incorrect product, contact us promptly with your order number, a description and photographs. Keep the packaging and affected items while we review the issue and advise you on next steps. Report damage discovered after unpacking as soon as you notice it.

Order changes

Contact us promptly if your address, contact information or delivery requirements change. Include your order number so we can review the shipment’s status and available options. Changes may not be possible once an order is in transit.

Returns

For return eligibility and instructions, review our Return Policy and contact us before sending an item back.

Questions?

Email support@chicagobrickoven.com or contact our team through the Contact Us page. Our business hours are Monday–Friday, 9 a.m.–5 p.m. Central Time.

Draft basis: current CBO delivery guidance and cart information. The shipment-delay wording follows FTC guidance. Nothing has been published.